How an exchange works: from order to payout

An exchange looks simple: enter an amount, send the money, receive the coins. Here is what happens in between, and where time is usually lost.

The order and the rate

Once an order is created the rate is locked and you have 15 minutes to pay. That is how long the fixed rate lives: the market moves, and holding an old price longer would mean selling coins below what they cost now.

A payment that arrives later is not lost. The order is recalculated at the rate at the moment the funds arrive, and you receive the amount that matches the new rate.

The payout

The payout is sent automatically as soon as the payment is confirmed. For crypto that means: network confirmation, then transfer to the address you gave.

• USDT on TRC20 — the fastest and cheapest network, usually a couple of minutes.
• Bitcoin — depends on network load, usually longer.
• Rouble directions are handled in the Telegram bot, where the payment details arrive.

If the payout has not arrived

• Address and network. The most common mistake is a correct coin on the wrong network: USDT on TRC20 and USDT on BEP20 look different, and mixing them up means sending into nowhere.
• Order status. «Paid» means the order is being processed; «awaiting payment» means the funds never reached us.
• Network confirmations. Until the transaction has enough confirmations the payout will not start — that is the network's rule, not ours.

If none of this applies, message support with the order number: it shows the whole history.

Fees

The service fee is already in the rate: the «You get» field shows exactly what will arrive. Only the network fee is listed separately — it is charged by the blockchain, not by us.

The full procedure is in the service rules.